Uttoxeter Garden Machinery | TEL: +44 1889 569 043

  • Monday: 08:00-17:00
    Tuesday: 08:00-17:00
    Wednesday: 08:00-17:00
    Thursday: 08:00-17:00
    Friday: 08:00-17:00
    Saturday: 08:30-12:00

     

  • Uttoxeter Garden Machinery Ltd
    Unit 3 Churnet Valley Court Dovefield Industrial Estate
    ST14 8HU Uttoxeter, Staffordshire
    Tel: +44 1889 569043

  • Is My Information Secure When Ordering?

    Yes. At Uttoxeter Garden Machinery, we fully comply with the Data Protection Act 1998 to ensure that the security of our customers’ information is uncompromised.

  • Can I Order on the Telephone?

    Absolutely. If you can’t access the internet or are encountering difficulties online, please don’t hesitate to call our friendly sales team on 01889 569043. Alternatively, you can send us an email at sales@uttoxetergm.co.uk.

  • When is Payment Taken from Me and How?

    We take payment once the order has been accepted.

  • What Payment Methods Do You Use?

    We use Sage Pay for all our online payments to provide high level security.There are no additional charges. We accept all major credit and debit cards. Paypal or BACS transfer can also be used.

  • Where is Your Dispatch Centre?

    All goods are dispatched from our Uttoxeter warehouse in Staffordshire. The only exception is when we use the manufacturer’s distribution centres if they’re nearby to your address. This is in order to get a speedier delivery time.

    We use Parcelforce couriers, nationally recognised for their reliable service.

  • Where Do You Deliver to and at What Price?

    We deliver to the UK mainland ONLY with FREE standard delivery for orders over £100.00. Orders under £100.00 are subject to a delivery charge of £7.50. For Highlands there may be a surcharge. 

    See our Shipping & Returns page for more details.

  • Do You Have Weekend Delivery?

    Our delivery is available Mon-Fri. We do not offer weekend delivery.

  • How Long Will the Delivery Take?

    For items that are in stock, expect next working day, 24hr delivery.

    For items that are not in stock, expect delivery within 2-7 working days of order confirmation. Any longer than this and our team will contact with you.

    All orders require a signature otherwise they cannot be left.

  • What If I’m Not in When My Order is Delivered?

    Don’t worry. Our courier will post a card with their details and your delivery number on it. Using this, you can either re-arrange delivery or pick up your goods from your nearest courier depot. Make sure you take the card with you if you chose to pick up your order.

  • My Product is Faulty. How Can I Return it?

    According to your statutory consumer rights, if you find that your product is defective or damaged and has unsatisfactory quality or functionality, then you are entitled to a repair, exchange or full refund. We will cover the cost of return delivery. Please notify us via email, fax or letter of your return with details of the product’s condition.

    Don’t hesitate to contact us on sales@uttoxetergm.co.uk for more information or call our helpful team on 01889 569043.

  • I Have An Unwanted Item. Can I Return The Order?

    Yes, provided you send us a fax, a written letter or an email notifying us of your cancellation within 30 days of receiving the goods. If possible, please provide the reason for your cancellation. This helps us to improve our business.

    All refunds will cover the full price of the product and delivery charges. We ask that you pay for the return delivery, taking reasonable measures to ensure that the product is in good condition.

    Please see our Shipping & Returns page for more information.

  • How Long Does it Take to Process My Refund?

    All refunds will be provided within the 30 day period after notifying us of your cancellation. This will include any order/dispatch charges incurred in the delivery process and the cost of the product itself.

  • How is My Privacy Protected?

    By adhering to the Data Protection Act 1998, we ensure that our customers’ information remains confidential. We only share necessary information* with the courier in order to get products efficiently delivered. No other third parties will be shown your data.

    You will occasional receive promotional emails from us however you are able to cancel these if you wish.

    *Find more details in our Privacy Policy.

  • How Can I Contact You?

    Sometimes it’s useful to have more direct contact.

    Please feel free to email our helpful team on sales@uttoxetergm.co.uk or call us on 01889 569043 for a chat with one of our experts.

    We’re open 8am-5pm Mon-Fri and 8:30am – 12pm Saturdays.

    We’re also available on social media: take a look at our Facebook, Twitter and Google+ pages.